Returns
If you're not completely happy with your order, you have the right to return most items.
- You have 14 days from the date of delivery to let us know you'd like to return an item, and a further 14 days to send it back to us.
- Earrings can be returned unworn, with any hygiene seal intact. Once worn or unsealed, they can't be accepted back for hygiene reasons.
- Personalised or made-to-order items can only be returned if faulty or damaged, as they're made specifically for you.
How to return an item:
- Contact us via your order history or email to let us know you'd like to return your order.
- We'll confirm the return address and next steps.
- Send the item back to us — we recommend using a trackable shipping service, and please keep your proof of postage until your refund is confirmed.
- Once we receive your return, we'll process your refund to your original payment method within 14 days.
Refunds: We'll refund the item cost only — delivery and return postage are non-refundable and covered by the buyer.
Exchanges
To exchange an item for a different size or style, follow the returns process above. The customer covers the cost of sending the item back to us, and then pays an additional delivery cost for the replacement to be sent out.
Need help or have a question about your return? Contact us via your order history or email and we'll sort it out.