1. Is your jewellery safe for sensitive skin? Yes. All Wearin pieces are made with hypoallergenic stainless steel that meets EU nickel release safety standards, making them suitable for sensitive skin.
2. How will my parcel be shipped? All UK orders are sent with Royal Mail 2nd Class (3–4 business days). You can upgrade to Express Delivery (1–2 business days) for an additional £1.99. International orders are shipped via Royal Mail International Standard (7–10 business days), from £3.99 depending on destination. Orders placed before 3 PM are usually shipped the same day. Orders placed after 3 PM are dispatched the next working day. We pack and send orders Monday to Saturday.
3. What's included in packaging? Every order includes a dust bag, thank-you tag, and wrapping paper. Gift packaging is available for £4 extra, including a gift box — perfect for gifting.
4. Are the earrings sold as pairs? Yes. All earrings are sold as pairs unless stated otherwise.
5. How do I care for my jewellery? To keep your Wearin pieces bright and shiny, remove them before washing hands, showering, or swimming. Avoid contact with water, perfume, and lotions.
6. What's your returns and refunds policy? You have 14 days from the delivery date to notify us that you'd like to return an item, and a further 14 days to send it back to us. To start a return, go to your order history and request a return — you'll get instructions by email once it's approved. Earrings must be returned unworn, with any hygiene seal intact, to be eligible for a refund. Personalised or custom-made items can only be returned if faulty or damaged — we're unable to accept change-of-mind returns on these, as they're made specifically for you. Buyers are responsible for return postage costs, unless the item is faulty.
7. My item hasn't arrived — what should I do? If your order hasn't arrived after 7 working days (UK) or 20 working days (international), please email us at [your contact email]. We'll arrange a replacement or refund once Royal Mail confirms the issue — this may take a little time while the claim is reviewed.
8. My item is faulty — what should I do? All pieces are checked carefully before dispatch. If your item arrives damaged or faulty, request a return from your order history and note that it's faulty, or email us at [your contact email] with a photo and your order number — we'll arrange a replacement or refund, whichever you prefer.